Securus Technologies recently released a scathing report that highlights the lack of integrity and highly unethical behavior by Global Tel Link an inmate communications provider. Securus plans to release a series of articles over the next six months that will bring to light many of the unethical acts of Global Tel Link in an effort to shame the company into acting in a more ethical manor.
The first of these reports is a summary of a report issued by the Louisiana Public Service Commission on January 21, 1998. This indicates a pattern unethical behavior that goes back nearly two decades at Global Tel Link.
The report by the Louisiana Public Service Commission brings to light the unethical behavior Global Tel Link while the company provided outbound call services for thousands of inmates incarcerated in Louisiana Department of Corrections facilities. Many of the actions committed by Global Tel Link in the 17 page report by Louisiana Public Service Commission will be listed below.
The report showed that Global Tel Link phones used by correctional institutions were programmed to add either 15 or 36 seconds to the length of each call. Global Tel Link programmed their phones to rate calls at a higher rate than what was permitted under the rate caps set by the Louisiana Public Service Commission.
Global Tel Link was also found to be artificially inflating charges to its customers by adding various sums of money to calls it processed after the calls were rated. Anther infraction Global Tel Link was found to be engaged in was the practice of double billing customers for calls. The report concluded that the taxpayers of Louisiana were overcharged $1,243,000 by Global Tel Link.
Securus Technologies hope to use these reports to shame Global Tel Link into acting with more integrity in the future. I for one hope they are successful in influencing Global Tel Link to change their behavior.